Shipping policy


At NestoJoy, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Once an order is successfully placed, it is reviewed and prepared for shipment.

Most orders are generally processed within 1–3 business days, excluding Sundays, public holidays, and exceptional operational delays.

During high-demand periods, promotional events, or holidays, processing may take slightly longer.

Estimated Delivery Time

After dispatch, orders are generally delivered within approximately:

3–7 business days

Delivery time may vary depending on:

  • Customer location

  • Product availability

  • Courier partner

  • Serviceable area

  • Weather conditions

  • Public holidays

  • Local restrictions

  • Operational or logistics delays

Remote or difficult-to-reach locations may require additional delivery time.

Shipping Locations

NestoJoy currently aims to deliver orders to serviceable locations across India.

Shipping availability may depend on the delivery PIN code and courier service coverage.

If a location is not serviceable, the order may be cancelled and any eligible prepaid amount will be refunded.

Shipping Charges

Shipping charges, if applicable, will be shown during checkout before the order is completed.

From time to time, NestoJoy may offer:

  • Free shipping

  • Promotional shipping offers

  • Minimum-order-value free delivery

  • Category-specific shipping benefits

Such offers may be subject to specific terms and availability.

Order Tracking

Once your order has been dispatched, tracking information may be provided through:

  • Email

  • SMS

  • WhatsApp

  • Order status page

  • Other available communication channels

Tracking information may take some time to become active after the courier receives the shipment.

Delivery Attempts

Courier partners may attempt delivery more than once depending on their service policy.

Customers should ensure that:

  • The shipping address is complete and accurate

  • The PIN code is correct

  • The provided phone number is active

  • Someone is available to receive the order when possible

Failure to receive the shipment after repeated delivery attempts may result in the order being returned to us.

Incorrect Shipping Address

Customers are responsible for providing the correct delivery information while placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We may be able to update the address if the order has not yet been dispatched.

Once the shipment has been handed over to the courier, address changes may not always be possible.

Delayed Delivery

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances outside our control.

These may include:

  • Severe weather

  • Courier network delays

  • Transportation disruptions

  • Public holidays

  • Natural events

  • Local restrictions

  • High order volumes

Estimated delivery dates are generally provided for guidance and are not guaranteed unless specifically stated.

Damaged Shipment

If your package arrives visibly damaged, please inspect the product carefully.

If the item inside is damaged, defective, or incorrect, contact us promptly and provide:

  • Order number

  • Clear product photos

  • Packaging photos

  • Video evidence where appropriate

Eligible issues will be handled according to our Return & Refund Policy.

Missing or Lost Shipments

If tracking shows unusual delays or you believe your shipment may be lost, please contact our customer support team.

We will review the shipment status with the delivery partner and provide an appropriate resolution where applicable.

Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

COD availability can vary by:

  • PIN code

  • Product

  • Order amount

  • Courier partner

Any applicable COD charges will be displayed before checkout where relevant.

Order Cancellation Before Shipping

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation.

After dispatch, cancellation may not be possible and the applicable return process may need to be followed instead.

Multiple Shipments

In some cases, products from the same order may be shipped separately due to different warehouses, suppliers, or availability.

If this occurs, you may receive more than one shipment or tracking update.

Contact Us

If you have any questions about shipping, delivery, tracking, delays, or order status, please contact us using the customer support details provided on the NestoJoy website.

Please include your order number whenever possible so that we can assist you efficiently.

Last Updated: 22 August 2026