Refund policy


At NestoJoy, we want our customers to have a smooth and reliable shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund according to the conditions described below.

Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is significantly different from what was ordered.

  • The product qualifies for return under the conditions mentioned on its product page.

To be eligible for a return, the product should generally be unused, in its original condition, and returned with its original packaging, accessories, labels, and other items supplied with the order.

Return Request Time

Please contact us within 7 days of delivery if you wish to request a return.

Return requests made after this period may not be accepted unless required under applicable law or specifically approved by our support team.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide:

  • Your order number

  • Details of the issue

  • Clear photos or videos of the product

  • Photos of the packaging, where relevant

This information helps us review and resolve your request quickly.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other reasons.

Examples may include:

  • Used or damaged products caused by the customer

  • Products returned without original packaging or accessories

  • Personal care or hygiene-related products where the packaging has been opened

  • Customized or personalized products

  • Products clearly marked as non-returnable or final sale

  • Items damaged due to improper use, handling, or installation

Any product-specific return conditions shown on the product page will also apply.

Refund Process

Once the returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will generally be processed to the original payment method used for the order.

For Cash on Delivery orders, we may request bank or other suitable payment details to process the refund.

Refund Processing Time

Approved refunds are generally initiated within 5–7 business days after successful inspection of the returned item.

Depending on your bank, payment provider, or financial institution, it may take additional time for the refunded amount to appear in your account.

Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product.

Return shipping charges may depend on the reason for the return and the applicable product conditions.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been shipped may be eligible for cancellation. Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible and the return process may apply instead.

Exchange

Where available, we may offer an exchange for an eligible product depending on stock availability.

If the requested replacement product is unavailable, we may offer a refund or another suitable resolution.

Return Inspection

All returned items may be inspected before a refund or replacement is approved.

NestoJoy reserves the right to reject a return if the product does not meet the return conditions, has been used improperly, or is returned incomplete.

Contact Us

If you need help with a return, refund, cancellation, or replacement, please contact us through the customer support details available on the NestoJoy website.

Please include your order number and relevant details so that our team can assist you efficiently.

Last Updated: 22 August 2026